Shipping and Returns

We ship all orders with as minimal packaging as possible. All orders are shipped from our Warehouse in Berlin using DHL go green. Please allow a processing time of 1-2 business days.

Shipping

Country Shipping Time Shipping costs
Germany
2-4 business days free
European Union 
2-4 business days
7,50€ / free over 100
Switzerland 2-4 business days 15€ / free over 200€
United Kingdom 2-8 business days 15€ / free over 200

 

Returns within the European Union

The European law states that when an order is being returned, it is mandatory for the company to refund the product price and shipping costs charged for the original shipment. Meaning: one shipping fee is paid by us.

Standard Shipping: If you placed an order using "standard shipping" and you want to return it, you will be refunded the product price and initial shipping costs. However, the return shipping costs will be paid by you.

Free Shipping: If you placed an order using "free shipping" and you want to return it, you will be refunded the product price, but since we paid for the initial shipping, you will pay for the return.

General information on returns and exchanges

Free return shipping if we've sent you the wrong item or size or your product arrived damaged.

You have to pay for return shipping if you want to exchange your product for another size or the package is returned because it has not been picked up at the post office.

We currently do not offer exchanges. If you want to exchange for another size, color or style, please place a new order. 

How to return an item

You have the right to return or exchange your order within fourteen days from the day on which the goods were delivered to you

1. If you want to return an item, simply email us at support@theslowlabel.com, tell us your order number and the reason for your return. Our customer service will guide you through the quick process.

2. Make sure the items you want to return are unworn, unwashed and neatly folded in the original packaging including all tags for a full refund. Feel free to re-use our packaging to ship your return package.

3. Returns have to be paid by you, so choose drop off your package at your preferred return location.

4. Once we've received the returned items, we will examine them and start your refund process. If you followed the return instructions correctly, the product price and initial shipping costs will be refunded. 

Questions?

If you have any questions, please send us an email at support@theslowlabel.com. Do not return the package without giving prior notice via email. 

Think about the impact on the environment

Please also bear in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.

Customs 

Within the European Union you will not be charged for customs. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. For more information, please contact your local customs office.

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