Shipping and Returns
EXTENDED CHRISTMAS RETURNS:
Orders placed after November 27th may be returned up until January 14th as part of our extended Christmas return policy.
We ship all orders with as minimal packaging as possible. All orders are shipped from our Warehouse in Berlin using DHL go green. Please allow a processing time of 1-2 business days.
|Country||Shipping Time||Shipping costs|
||2-4 business days||free|
2-4 business days
7,50€ / free over 100€
|Switzerland||2-4 business days||15€ / free over 200€|
|United Kingdom||2-8 business days||15€ / free over 200€|
Want to order to a country that is not listed? Please reach out to us: firstname.lastname@example.org
Returns within the European Union
The European law states that when an order is being returned, it is mandatory for the company to refund the product price and shipping costs charged for the original shipment. Meaning: one shipping fee is paid by us.
Standard Shipping: If you placed an order using "standard shipping" and you want to return it, you will be refunded the product price and initial shipping costs. However, the return shipping costs will be paid by you.
Free Shipping: If you placed an order using "free shipping" and you want to return it, you will be refunded the product price, but since we paid for the initial shipping, you will pay for the return.
General information on returns and exchanges
Free return shipping if we've sent you the wrong item or size or your product arrived damaged.
You have to pay for return shipping if you want to exchange your product for another size or the package is returned because it has not been picked up at the post office.
We currently do not offer exchanges. If you want to exchange for another size, color or style, please place a new order.
How to return an item
You have the right to return or exchange your order within fourteen days from the day on which the goods were delivered to you.
2. Make sure the items you want to return are unworn, unwashed and neatly folded in the original packaging including all tags for a full refund. Feel free to re-use our packaging to ship your return package.
3. Returns have to be paid by you, so choose drop off your package at your preferred return location.
4. Once we've received the returned items, we will examine them and start your refund process. If you followed the return instructions correctly, the product price and initial shipping costs will be refunded.
Think about the impact on the environment
Please also bear in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.
Within the European Union you will not be charged for customs. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. For more information, please contact your local customs office.