Shipping + Returns

We ship all orders with as minimal packaging as possible - always plastic free. We use the Austrian postal service "Post", which provides CO2 neutral shipping within Austria. 

Shipping time

Austria: 1-5 business days
Germany: 5-10 business days
Other countries: 10-20 business days

Shipping costs

Within Austria: 4,90€, free shipping for orders above 150€

Within Germany: 6,90€, free shipping for orders above 150€

Within Switzerland: 20€

Shipping costs for other countries within the EU will be calculated at checkout. 

Within the European Union, you will not be charged for customs. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. For more information, please contact your local customs office.

Returns

Free return within the EU, if you've received the wrong item or size or your product arrived damaged.

You have to pay for return, if you want to exchange your product for another size or the package is returned because it has not been picked up at the post office.

You have the right to return or exchange your order within fourteen days from the day on which the goods were delivered to youPlease keep in mind that the return costs have to be paid by the customer. If you want to exchange for a different item or size, the new order will be sent to you for free. 

In any case, please send us an email at hello@theslowlabel.com. Do not return the package without prior notice. 

Please also bear in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.

Items on sale are final sale and therefore can not be returned.