Shipping and Returns

We ship all orders with as minimal packaging as possible - always plastic free. We use the Austrian postal service "Post" (CO2 neutral shipping within Austria) as well as dpd Austria. 

Shipping and Returns

Country Shipping costs Shipping times Return costs
Austria free shipping 1-5 business days € 5
Germany free shipping 4-6 business days € 10
Other EU Countries € 10 5-10 business days € 10 *
UK + Israel € 10
5-10 business days
€ 10 *
Switzerland
€ 15
5-10 business days
€ 15 *
United States € 20 10-15 business days Returns have to be paid by the customer. **


* The European law states that when an order is being returned, it is mandatory for the company to refund the product price and shipping costs charged for the original shipment.

Example EU: If you order to France and want to return your order, you will be refunded the product price and initial shipping costs (€ 10). However, the return shipping costs (€ 10) will be deducted from this refund. This results in a refund of only the product price. 

Example Austria: If you order to Austria and want to return your order, you will be refunded the product price (shipping costs are free). However, the return shipping costs (€ 5) will be deducted from this refund. This results in a refund of the product price, minus € 5.

Returns and Exchanges

Free return shipping if we've sent you the wrong item or size or your product arrived damaged.

You have to pay for return shipping if you want to exchange your product for another size or the package is returned because it has not been picked up at the post office.

We currently do not offer exchanges. If you want to exchange for another size, color or style, please place a new order. 

How to return an item

You have the right to return or exchange your order within fourteen days from the day on which the goods were delivered to you. Items on sale are final sale and therefore cannot be returned.

1. If you want to return an item, please visit our return portalprovide your postal code and order number and follow the steps. At the end of the quick process, you will be provided with a return label.

2. Make sure the items you want to return are unworn, unwashed and neatly folded in the original packaging including all tags for a full refund. Feel free to re-use our plastic-free packaging to ship your return package.

3. Drop off your package at the return location selected during the return process. 

4. Once we've received the returned items, we will examine them and start your refund or exchange process. We will refund the product price and initial shipping costs, but deduct the return shipping costs. 

Questions?

If you have any questions, please send us an email at hello@theslowlabel.com. Do not return the package without completing the return process in our return portal or giving prior notice via email. 

Think about the impact on the environment

Please also bear in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.

Customs 

Within the European Union you will not be charged for customs. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. For more information, please contact your local customs office.