FAQs

Orders 

How can I get in contact with you?

You can contact us via email at hello@theslowlabel.com and we will get back to you promptly. 

How can I change my order? 

You can change or update your order as long as it has not been packed and/or shipped. Just email us at hello@theslowlabel.com with your order number, and we will do our best to accommodate any changes.

Where does The Slow Label ship to?

We currently ship to European countries as well as Israel and the United States. If you have any questions or suggestions, feel free to reach out to us!

Where does The Slow Label ship from?

All orders are shipped from Berlin, Germany, where our new warehouse is located.

How long will it take for my order to arrive? 

For information on shipping costs and times, please have a look at our Shipping and Returns page. 

Will I be charged duties and taxes? 

Taxes are already included in the product prices you see on our website. Within the European Union, you will not be charged for customs. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. For more information, please contact your local customs office.

Sizing 

What size am I? 

Click here to find the size guides for Organic Basics and Girlfriend Collective. The size charts for The Slow Label are displayed on the individual product page. Do you need help finding the right size for you? Send us an email at hello@theslowlabel.com and we'll be happy to assist! 

Can I exchange my item if the size doesn't fit?

We currently do not offer exchanges. If you want to exchange for another size, color or style, please return your order and place a new one. 

To return an item, please visit our return portal and follow the steps. At the end of the quick process, you will be provided with a return label. For more information visit our Shipping and Returns page.

Please also bear in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.

Is there anywhere I can try on your products? 

We currently don't have any retail stores and are exclusively sold on theslowlabel.com. Subscribe to our newsletter to stay up-to-date on pop ups or other in-person events. 

My size is sold out. What should I do? 

Please select your preferred style, color and size and click the "join the waitlist" button. You will be notified as soon as your selected product is back in stock. 

My size is not available. Will you expand your size range at some point? 

We hear you and understand your concern. We would absolutely love to cater to all body types and this is definitely a big improvement goal for us.

Creating and launching our first capsule collection pieces has been an incredibly challenging process. We have invested a lot of time and money and have experienced a lot of delays due to the pandemic. We didn't have the capacity to invest in a diverse size range, but we want you to know that we are working on it. Most of the products in our fall/winter 2020 collection will range from XS to XL, with the cuts and styles being more loose and versatile. 

We want to hear from you! Please send us your feedback and suggestions as well as size requests to hello@theslowlabel.com.

Exchanges and Returns

What's your return policy? 

Please carefully read our return policy.

You have the right to return or exchange your order within fourteen days from the day on which the goods were delivered to you. Items on sale are final sale and therefore cannot be returned.

Do not return the package without completing the return process in our return portal or giving prior notice via email. 

Please also bear in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.

What do I do if the product arrives damaged? 

We inspect every item before it gets sent to you, but mistakes can happen during production and inspection. If your product is faulty, please contact hello@theslowlabel.com and attach a picture of the faulty product.

Are returns free? 

No, returns costs will have to be paid by the customer. We do, however, refund the costs for the initial shipping. For more information, please carefully read our return policy.

How should the products be returned? 

Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags. Feel free to re-use our plastic-free packaging to ship your return package.

Can I try on the products?

Of course you can try on your products, but please keep in mind that if there are remnants of makeup, deodorant, and/or perfume on them, we cannot accept the return. Also please bear in mind to wear another pair of underwear when trying on our Organic Basic underwear. 

Payment

What payment methods do you accept?

We accept PayPal, Credit Cards and Klarna.

I have a gift card or a discount code. How do I use them? 

Each gift card comes with an individual code, which the recipient can add at checkout.

Gift cards are redeemable online at theslowlabel.com and cannot be returned or exchanged for cash. They are valid until December 2025 and have no additional processing fees. If lost or misplaced, contact hello@theslowlabel.com and we'll help you out!

Can I use multiple discounts on one order? 

No, unfortunately it is not possible to combine discount codes.

Garment care

How should I wash my The Slow Label garments? 

Please refer to the care tags inside your garment for detailed washing instructions. Generally speaking, wash on a low temperature (30 degrees is more than enough), use eco-friendly detergent, do not use fabric softener and please do not tumble dry. If you have any questions, feel free to reach out to us at hello@theslowlabel.com!

Sustainability

How and where are your products made? 

The garments of our summer 2020 collection are being produced by a team of six people in Stuttgart, Germany. These people bring years of experience, pay a lot of attention to detail and share our values. They work in a safe and bright working space and are paid a living wage. Take a look at their workspace here.

Our woven raffia bags are handmade in Marrakech, Morocco. The women making them are skilled artisans, practicing a trade that is a symbol of their heritage. It is especially important now, during times where tourism all over the world is suffering, to support those who are in need of job opportunities.  

To find out where the Girlfriend Collective and Organic Basics products are produced, please refer to the collection pages or the brand's websites.

What textiles do you use? 

Date: July 2020

We currently sell 14 products from our own brand The Slow Label. 65% of our garments are made of TENCEL™ fibers, 14% are made of certified organic cotton, another 14 % are made of a recycled cotton and recycled polyester mix and 7% are made of Raffia. 

We strive to better ourselves with every collection. It is important to us to only use natural, renewable, recycled, biodegradable or low-impact textiles, but sometimes we have to make compromises. In order to transparently share our current shortcomings and planned improvements, we have added an improvement efforts page to our website. 

Please note: We currently also sell items from other brands that contain recycled polyester and other synthetic materials. 

What other components and materials do you use? 

When sourcing materials, we look for the most eco-friendly options: From fabrics to components like buttons and rubber bands. 

The buttons we use are made of corozo nuts. Also known as vegetable ivory, corozo is a plant based material. Unlike plastic, it is non-toxic and biodegradable.

The rubber bands we use are made by an Austrian company. They consist of natural rubber and organic cotton. 

Our care tags are also made by an Austrian company. They consist of certified organic cotton. 

Are your products vegan?

The products we currently sell online are all vegan. However, we will introduce garments made of organic wool in our fall/winter 2020 collection.

Do you have any certifications? 

Even though we work with mostly certified, organic materials and fulfill most requirements, we currently don't have any certifications. However, as we introduce new products and settle on the right manufacturers for each component of our garments, we are determined to tackle this. 

How do you package and ship orders? 

We ship in recyclable, plastic-free packaging. The paper tape is attached with natural rubber glue and printed on using water-based dye. We don't add hangtags to our products in order to minimize waste, but we do include a sustainably printed flyer with some information in the packages. 

Other

Who was involved in the photoshoot for your summer 2020 collection?

Photographers: Jordann Wood, Sebastian Kiener and Anna-Laura Kummer
Models: Diarra Diagne and Jessica Bishop
Hair and Make-up: Ellen Grabandt
Videographer: Anna-Laura Kummer
Art Direction and styling: Anna-Laura Kummer and Scott Amenta

Our production in Stuttgart was photographed by Herr Holzer and Philemon Triantafiludis. The outdoor photos of our V-Neck Blouses were taken by Marco Sommer.

What social media platforms can I find you on? 

You can find us on Instagram, YouTube, Facebook, Spotify and Pinterest.

Where can I subscribe to your newsletter? 

You can subscribe to our newsletter here